Refund and Returns Policy

🧾 Refund & Returns Policy

At Pilates, we want you to love every item you purchase from us.
If you’re not completely satisfied with your order, we’re here to help!

🔄 Returns

We accept returns within 14 days of receiving your order.
To be eligible for a return, your item must be:

Unused and in the same condition as when you received it
In its original packaging (with tags attached)
Accompanied by proof of purchase or order confirmation

Please note:
For hygiene reasons, certain items such as innerwear, swimwear, or accessories cannot be returned or exchanged.

💸 Refunds

Once your return is received and inspected, we’ll notify you via email.
If your return is approved, your refund will be processed automatically to your original method of payment within 5–7 business days.

Shipping charges (if applicable) are non-refundable.

If you haven’t received your refund within the mentioned period:

Check your bank account again
Contact your credit card company or bank
If you’ve done all this and still haven’t received it, please contact us at [your support email]

🔁 Exchanges

We only replace items if they are defective, damaged, or the wrong size.
If you need to exchange it for the same item, please email us at [support email] before shipping it back.

🚚 Return Shipping

You will be responsible for paying your own shipping costs for returning your item.
If the return is due to our error (e.g. wrong or defective item), we’ll cover the cost of return shipping.

⚠️ Non-Returnable Items

Certain items are exempt from being returned, including:

Gift cards
Sale or clearance items
Personalized/custom-made products

📩 How to Start a Return

To initiate a return or exchange:

Email us at admin@pilates.net with your order number and reason for return
We’ll respond with return instructions and address details
Send your package securely packed back to us

❤️ Our Promise

We strive to make every shopping experience a positive one.
If you have any issues with your order, please don’t hesitate to contact our team — we’ll do our best to make it right!

📧 Email: admin@pilates.net
📞 Phone: +61 2 9410 0274